Refund and Return Policy

At Mister Skillman, we provide high-quality digital marketing training in Google Ads, Google Tag Manager and Google Analytics 4. We understand that circumstances may arise where you need to request a refund. Please review our policy below.

1. Refund Eligibility

We offer refunds under the following conditions:

• Cancellation Before Course Access: If you cancel your enrollment before accessing any course materials, you are eligible for a full refund.
• Unsatisfactory Experience: If you are unsatisfied with the course and request a refund within 7 days of enrollment, we will provide a full refund with any questions.
• Duplicate Payment: If you were charged twice for the same course, we will issue a full refund for the duplicate transaction.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• If a refund request is made after 7 days of enrollment.
• If the student has accessed a significant part of the course content or completed over 20% of the training.
• If the course was purchased at a discounted or promotional rate.
• For live training sessions, once the session has started.
• If the refund request is due to a lack of commitment or personal reasons unrelated to course quality.

3. Course Transfer & Adjustments

• If you are unable to continue a course, we may offer a one-time transfer to a future batch or an alternate course (subject to availability).
• Requests for transfers must be made before completing 10% of the course.

4. Refund Processing

• Approved refunds will be processed within 7-10 business days to the original payment method.
• Any processing fees charged by third-party payment gateways are non-refundable.

5. How to Request a Refund

To request a refund, please email us at support@misterskillman.com or call us at 01744921770 with:

• Your full name
• The course name
• The reason for the refund request
• Proof of payment

We are committed to delivering high-value training, and we encourage you to reach out for support before requesting a refund. If you have any questions, feel free to contact us at support@misterskillman.com

Last updated: 07 April, 2025